Reston-based Maximus gets $951M contract for national COVID hotline
Contractor will manage surge support and vaccine assistance calls for CDC
Reston-based government services company Maximus has received a potential $951 million contract to support the Centers for Disease Control and Prevention’s COVID-19 national surge support and vaccine assistance hotline.
In the early months of the pandemic, Maximus staffed a 500-person CDC call center to respond to call and emails from health care providers and the public. The company also operates a contact center supporting users of the CDC’s Vaccine Tracking System.
Maximus has also operated state COVID-19 hotlines in California, New York and Indiana, as well as providing contact tracing services for programs in five states.
With more than 30,000 employees worldwide and $3.46 billion in 2020 revenues, Maximus promotes itself as the nation’s largest Medicaid enrollment administrator. The company was founded in 1975 and provides business process management and technology services.