Perspecta lands $98.4M Education Dept. contract

Chantilly contractor to manage federal financial aid inquiries

Published September 16, 2020 by Sydney Lake

The U.S. Department of Education awarded Chantilly-based federal contractor Perspecta Inc. a three-year, $98.4 million contract to help the agency manage inquiries about federal scholarships and other forms of academic financial assistance though an omni-channel contact center.

Perspecta will support the Office of Federal Student Aid (FSA) by operating the Federal Student Aid Information Center (FSAIC)’s contact center, where people seek information regarding financial aid application processes. The company’s solution includes voice, web and mail applications.

“FSA constituents depend on us to provide effective and responsive customer service across all mediums,” Rocky Thurston, senior vice president and general manager of Perspecta’s civilian, state and local business group, said in a statement. “This award demonstrates our superior reputation within FSA supporting this critical work and we look forward to continuing our relationship with our customer and adapting our support as their mission requirements evolve and grow.”

Perspecta has been working with the FSAIC program since 2015, with 600 Perspecta contact center agents and staff handling more than 23 million interactions via voice, chat, email and mail.

Perspecta employs more than 14,000 workers and won several large federal contracts this past year, including an $824 million, five-year deal with the National Geospatial Intelligence Agency and a $657 million extension on its Next Generation Enterprise Services contract to continue IT services for the U.S. Department of the Navy.