Advertisement

Header Utility Menu

  • Subscribe
  • Advertise
  • Contact Us
  • Events

LinkedIn Facebook Twitter Instagram Get Our App

  • Login

Virginia Business

Mobile Menu

  • Issues
  • Industries
    • Banking/Finances
    • Law
    • Real Estate
    • Economic Development
    • Education
    • Energy/Green
    • Federal Contracting
    • Government
    • Healthcare
    • Hotels/Tourism
    • Insurance
    • Ports/Trade
    • Small Business
    • Technology
    • Transportation
  • Regions
    • Central Virginia
    • Eastern Virginia
    • Northern Virginia
    • Roanoke/New River Valley
    • Shenandoah Valley
    • Southern Virginia
    • Southwest Virginia
  • Reports
    • Best Places to Work
    • Business Person of the Year
    • CEO Pay
    • COVID-19
    • Generous Virginians Project
    • Legal Elite
    • Most Influential Virginians
    • Maritime Guide
    • Site Locator
    • The Big Book
    • Virginia CFO Awards
  • Company News
    • For the Record
    • People
  • Opinion
  • Lists
  • Awards/Events
    • Women in Leadership
    • Diversity Leadership Series
    • Virginia 500
    • Legal Elite
    • CFO Awards
    • Big Book of Lists
    • 100 People To Meet
    • Best Places To Work
  • Virginia 500
    • Read The Issue
    • Order a copy
    • Buy an award plaque
    • Suggest execs for 2022

Advertisement

Header Primary Menu

  • Issues
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • Issues Archive
  • Industries
    • Banking/Finances
    • Law
    • Real Estate
    • Economic Development
    • Education
    • Energy/Green
    • Federal Contracting
    • Government
    • Healthcare
    • Hotels/Tourism
    • Insurance
    • Ports/Trade
    • Small Business
    • Technology
    • Transportation
  • Regions
    • Central Virginia
    • Eastern Virginia
    • Northern Virginia
    • Roanoke/New River Valley
    • Shenandoah Valley
    • Southern Virginia
    • Southwest Virginia
  • Reports
    • Best Places to Work
    • Business Person of the Year
    • CEO Pay
    • COVID-19
    • Generous Virginians Project
    • Legal Elite
    • Most Influential Virginians
    • Maritime Guide
    • Site Locator
    • The Big Book
    • Virginia CFO Awards
  • Company News
    • For the Record
    • People
  • Opinion
  • Lists
  • Awards/Events
    • Women in Leadership
    • Diversity Leadership Series
    • Virginia 500
    • Legal Elite
    • CFO Awards
    • Big Book of Lists
    • 100 People To Meet
    • Best Places To Work
  • Virginia 500
    • Read The Issue
    • Order a copy
    • Buy an award plaque
    • Suggest execs for 2022

Home News Industries Economic Development EarthLink to create 285 jobs in Norton

EarthLink to create 285 jobs in Norton

Atlanta internet provider moving customer support to U.S.

Published September 14, 2021 by Katherine Schulte

EarthLink will open a customer care center in Norton. Photo by Earl Neikirk/Neikirk Image.

Atlanta-based internet service provider EarthLink is spending $5.4 million to build a customer support center in Norton, a project expected to create 285 jobs, InvestSWVA and Gov. Ralph Northam announced Tuesday.

As part of moving its customer service operations from overseas to the U.S., EarthLink will build a 30,000-square-foot facility on a site in the 200-acre Project Intersection development, owned by Lonesome Pine Regional Industrial Facilities Authority, near the northeast junction of U.S. Route 23 and U.S. Highway 58. Wise County is providing temporary office space during construction of the building. EarthLink will be the first tenant at Project Intersection.

“EarthLink’s new support center in Norton will play a major role in bringing the company’s customer service operations to the United States, creating economic opportunity and new jobs for Virginians,” Northam said in a statement. “The rural regions of the commonwealth successfully compete for and attract projects due to their infrastructure, business-friendly operating costs and dedicated and highly-skilled workforce.”

Founded in 1994, EarthLink is a U.S. internet service provider focused on small businesses and homes. The company went public on Nasdaq in 1997.

EarthLink CEO Glenn Goad. Photo by Earl Neikirk/Neikirk Image.

“Having grown up in this area, it gives me great pride to further EarthLink’s efforts to provide award-winning customer experiences through our new sales and service center in Norton,” EarthLink CEO Glenn Goad said in a statement. “We look forward to a long partnership with this community and the employees who will become part of EarthLink.”

Called “Project Homecoming,” the effort to recruit this project began in November 2019. InvestSWVA marketing campaign team members and Virginia legislators Del. Terry Kilgore, Sen. Ben Chafin (prior to his death on Jan. 1, 2021), Sen. Todd Pillion and Del. Israel O’Quinn, along with Duane Miller, the executive director of the LENOWISCO Planning District Commission, and Will Payne, the lead consultant for InvestSWVA, led the process. The team flew to Atlanta to pitch to the EarthLink team and held more than 100 in-person, Zoom and phone meetings over 22 months, according to a news release.

“This announcement is the culmination of a lot of hard work and effort by local and state leaders, the EarthLink team, and many others,” Miller said in a statement. “We are all excited to have a company with an iconic name like EarthLink, who has been consistently honored with the coveted Great Place to Work Certification, locate to Southwest Virginia.”

The Virginia Economic Development Partnership worked with the city of Norton, LENOWISCO Planning District Commission, InvestSWVA, the Lonesome Pine Regional Industrial Facilities Authority, and the Virginia Tobacco Region Revitalization Commission to secure the project.

Northam approved a New Company Incentive Program grant of $686,500 from the Commonwealth’s Opportunity Fund. The Virginia Tobacco Region Revitalization Commission approved a $62,500 Tobacco Region Opportunity Fund grant. EarthLink is eligible to receive benefits from the Virginia Enterprise Zone Program, administered by the Virginia Department of Housing and Community Development, and from the Major Business Facility Job Tax Credit for full-time jobs created. The company will also receive funding and services from the the VEDP’s Virginia Jobs Investment Program, which provides state funding to support employee recruitment and training to companies creating jobs.

Subscribe to Virginia Business. Get our daily e-newsletter.

Related Stories

Virginia Business logo

SimpliSafe bringing second facility to Henrico

250 jobs expected, raising company's Henrico jobs total to 800+

Pennsylvania company to build $11M expansion in Pulaski

The Patton Logistics Group's 150,000-square-feet facility is expected to create 63 jobs

Virginia Business logo

State awards $8.85M to redevelop SWVA abandoned mine sites

Virginia Abandoned Mine Land Economic Revitalization program providing funding

Trending

Need a job? Fairfax wants you

Taking the reins

CAROLYN BISHOP

Dollar Tree overhauls C-suite

Williamsburg apartments sell for $100M

Sponsored Stories

What can Supply Chain Consultants do for me?

The Lowdown on Downloads for Your Online Experience

5 Benefits of Treasury Management Services from Atlantic Union Bank

Creating An Urban Destination in Chesapeake

Advertisement

Advertisement

Trending

Need a job? Fairfax wants you

Taking the reins

CAROLYN BISHOP

Dollar Tree overhauls C-suite

Williamsburg apartments sell for $100M

Sponsored Stories

What can Supply Chain Consultants do for me?

The Lowdown on Downloads for Your Online Experience

5 Benefits of Treasury Management Services from Atlantic Union Bank

Creating An Urban Destination in Chesapeake

Get Virginia Business directly on your tablet or in your mailbox!

Subscribe to Virginia Business

Advertisement

Advertisement

Footer Primary Menu

  • virginiabusiness.com
  • Subscribe
  • Advertise
  • About Us
  • Contact Us

Footer Secondary Menu

  • Industries
  • Regions
  • Reports
  • Company News
  • Events

Sign Up For Our Newsletter

Sign Up

LinkedIn Facebook Twitter Instagram Get Our App

Privacy Policy Cookie Policy

Footer Utility Menu

Copyright © 2022 Virginia Business. All rights reserved.

Site Maintained by TechArk