A catalyst for change

Alpha Omega Integration focuses on customers, workers

Published April 30, 2020 by Sydney Lake

Alpha Omega Integration President and COO Gautam Ijoor. Photo by Stephen Gosling

An unhappy customer was the engine for change at Alpha Omega Integration LLC — and is a major factor the Vienna-based information technology solutions company attributes to its success.

Alpha Omega won an IT contract from the U.S. Department of State’s Bureau of Information Resource Management in 2018. But three weeks later, the agency said it was dissatisfied with the quality of the company’s services.

It was then that Alpha Omega President and COO Gautam Ijoor took a step back and restructured the company to focus on customer satisfaction. The effort started with retaining and encouraging employees who are passionate about their work.

After Alpha Omega’s restructuring, the State Department became one of the company’s most loyal customers. In 2019, the federal department doubled Alpha Omega’s contract, raising the award ceiling and increasing the scope of work.

Alpha Omega’s annual revenues grew from $11 million to $14 million.

Alpha Omega also provides services to the Small Business Administration, the Department of Homeland Security, the Department of Health and Human Services, the Department of Commerce and the U.S. Navy.

“As a small business, this organic growth has the highest gross profit and is a reflection of the satisfaction the customer has in the work we’re providing them,” Ijoor says.

Alpha Omega’s employee retention rate among its 183-person workforce has increased to more than 90% in the last couple of years, he adds.

“By creating a culture where your employees are passionate about customer success, you give employees a reason to thrive and grow within this environment,” Ijoor says. “You start seeing a sense of purpose and fulfillment with employees.”

Alpha Omega was also ranked No. 30 in the Inc. 5000 D.C. Metro’s Top Companies list, and WashingtonExec named Ijoor one of its 2019 Top 10 leaders of small and emerging businesses.

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