State computer outage drags on

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Not even teams working through the night over the weekend could fully fix a computer outage that knocked out service to 26 state agencies last week.  Now in its fifth day, the outage continues to affect several agencies, including the Department of Motor Vehicles. On Monday, it still could not issue drivers licenses at its 74 offices.

Service also had not been restored to the Virginia Department of Taxation, the Social Services Department and the State Board of Education, according to a recording at the Virginia Information Technologies Agency. VITA said the problem stemmed from a damaged network storage system, which has been repaired.  Currently technicians are bringing up services and testing applications. 

“We’re still looking at everything,” said Marcella Williamson, VITA’s director of communications.  Asked when complete service might be restored, she said, “We don’t have anymore updates yet.” Teams from VITA, its private contractor Northrop Grumman and IT staff from state agencies worked all weekend to restore service, she added.

Daily progress updates are being posted at VITA’s Website at Accor.ding to information there, events that led to the outage “appear to be unprecedented. The manufacturer reports that the system and its underlying technology have an exemplary history of reliability — industry-leading data availability of more than 99.99 percent — and no similar failure in one billion hours of run time.” 

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