State agencies have access to computer systems

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All state agencies affected by a computer systems failure have access to their servers and files, according to the Virginia Information Technologies Agency (VITA).

However, the systems are still undergoing tests.

“The recent computer outages impacting state agencies, and the citizens they serve, are disappointing and unacceptable,” Gov. Bob McDonnell said in a statement. “In the days ahead we will be launching a comprehensive effort to determine how this situation occurred and, most importantly, how we can ensure it does not happen again.”

The Department of Motor Vehicles, the most public agency affected, will return to normal operations tomorrow. McDonnell said DMV offices will be open for extended hours to process the backlog of applications that has developed since problems began on Aug. 25.

The DMV has estimated that there is a backlog of 35,000 to 45,000 residents who have not been able to renew their license since computer systems went down last week.

Northrop Grumman and VITA employees have been working 24 hours a day since the failure of a major data storage system that affected 26 of the commonwealth’s 89 state agencies and caused 13 percent of the state’s storage servers to stop working.

McDonnell has called for a third-party investigation into the failure. In April, the state restructured its $2.3 billion IT contract with Northrop Grumman.

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