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Return to Virginia Business - January 2002

E-tailor

Jill-Anne Partain had two great loves as a child: her computer and her sewing machine. When not on the computer, she would spend hours making specially designed bags for her friends. Logic dictates that Partain would go on to study computer science or art, but she did neither. Rather, the 26-year-old majored in international studies.

While traveling in Poland gathering research for her senior thesis, Partain stumbled upon an entrepreneurial idea that would merge her two favorite pastimes with her degree - an exclusive, online handbag boutique based in Virginia Beach and inspired by European handcrafted fashion items. "In Krakow and Warsaw, the markets were full of beautiful, handcrafted products that were just the opposite of everything mass-produced," she says.

A designer at heart - both of Web sites and handbags - Partain thought she could launch an e-business that could retain that old-world feel of European markets even in a high-tech setting. "Since each handbag would be handcrafted, I knew that I needed a unique environment to launch the line. I'd designed Web sites for businesses and served as a digital consultant so the Internet was the logical launching pad. This also wasn't an ordinary line of handbags, and I wanted direct one-to-one relationships with the customers. You can't build this type of trust and relationships with customers if [the handbags] are sold through various department stores and boutiques."

Partain launched her brainchild, PilgrimDesigns.com, in 1998. The business turned a profit in its first year and since then revenues have tripled. Even while many e-tailers and Internet firms have disappeared from the radar screen, Pilgrim continues to grow. Partain credits the company's niche product for its success. Ranging in price from $73 to $650, Partain's handbags use designs that are not in danger of going out of style. "I create handbags that a woman will be able to carry 20 years from now. The main focus is the craftsmanship, not the trendiness," she says.

Partain, who now employs four additional seamstresses, designs the handbags herself. Each is handmade so no two are exactly alike. While she started with just a few styles, demand has been so strong that she's expanded her wares to eight collections of various themes, ranging from botanical prints to pinstripes, with several handbags in each collection.

Since each bag is meticulously crafted by hand, customers shouldn't expect overnight delivery. "Many orders take between one to two weeks depending on the amount of orders and if it is a custom design," says Partain.

- Leila Marija Ugincius




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