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COVER UP,
YOUNG MAN


By Mike Ashley


Robert McRae took some good-natured ribbing from his college buddies in 1985 when he dropped out of East Carolina University to join an interior-design business.

Back then, the Richmond-based business was known as Hillside Craftsmen and was run by McRae's grandmother, Mary Dyer. She and some other women worked out of their homes sewing slipcovers, draperies and pillows. Today, Robert McRae Custom Interiors has grown to a staff of nine, including five Cuban seamstresses.

"I love this work," says 35-year-old McRae. "You work with clients who are very excited about what they've picked out and what we"re doing. They pick the fabric, and they actually get to see us begin to make the product in their home."

McRae measures the furniture to be covered and cuts and pins the material in the customer's home. The fabric then goes back to his workshop on Lakeside Avenue on Richmond's north side, where the seamstresses take over. And, when she's not pursuing her passion for belly dancing, McRae's 77-year-old grandmother also lends a helping hand.

Little Timmy asks Grandma a favor
artwork by Michael Goodman
When McRae first joined the business, it only produced about 300 slipcovers a year. By the time he took over in 1989, the business had grown out of granny's garage into its own offices.

McRae estimates his staff will make nearly 2,000 slipcovers this year. At about $350 a pop for labor, that means revenue of $700,000 for slipcovers alone, not to mention upholstery jobs, which run about $600 per piece, and window treatments.

Robert McRae Custom Interiors doesn't advertise; McRae says he gets enough business by word of mouth and through Richmond fabric companies that regularly contract with McRae or send him referrals. "Financially, I love this work, too," admits McRae.

The key is the personal touch his granny taught him. "My grandmother would go to a customer"s house and start talking, and we'd be there two hours," he says. "I would be saying, 'Come on, let"s go. Let's do this and get out." She would always remind me, 'That"s not what we're here for.'"

McRae's staff is just as serious about the business. "They are unbelievable. ... If they make a mistake, they won't let anyone else correct it. They don't want anyone else sewing their items," says McRae of his Cuban seamstresses.

Clearly McRae's old college buddies aren't laughing anymore, but if he follows his grandmother all the way to belly-dancing classes, they may just start chuckling again.


© DECEMBER 1998, VIRGINIA BUSINESS MAGAZINE